Trust & Safety
Kind Health deals with things that matter deeply — your health, your family, your feelings. Here is exactly how we protect you.
What Kind AI can do
Kind AI is a compassionate guide — not a doctor or therapist
- Listen without judgment and provide emotional support, 24 hours a day
- Help you understand your feelings and identify what kind of support you need
- Suggest vetted professionals (doctors, therapists, listeners, carers) suited to your situation
- Provide general guidance on child care, sleep, nutrition, and family wellbeing
- Walk you through resources available in the Kind Health ecosystem
- Recognise crisis language and immediately surface emergency contacts
- Track your wellness trends and personalise conversations based on your recent check-ins
What Kind AI cannot do
Always use a licensed professional for these needs
Diagnose medical conditions
Instead: Book a GP via Find Help
Prescribe or recommend medications or dosages
Instead: Speak to a licensed doctor
Provide legally binding advice
Instead: Contact a qualified legal professional
Replace a licensed therapist or counsellor
Instead: Connect with a therapist via Find Help
Access your medical records
Instead: Share only what you choose to share
Guarantee outcomes or recovery
Instead: Kind Health supports — it does not cure
Kind Health is a support and signposting service, not a substitute for professional medical, psychological, or legal advice. If you are experiencing a medical emergency, call 999 immediately.
Your privacy
We are a nonprofit — your data is never our product
Conversations are private
Your chat history is never sold to third parties, never used for advertising, and never shared without your explicit consent.
You control your data
You can delete your account and all associated data at any time. We hold only what is needed to provide the service.
No profiling for profit
Kind Health is a nonprofit-aligned platform. Your data is used to improve your experience — not to build a marketing profile.
Secure by design
All data is transmitted over HTTPS. Authentication is handled by Supabase with PKCE — industry-standard secure flows.
How we vet helpers
Every professional is verified before appearing on the platform
Doctors & Therapists
All medical professionals provide their GMC, BACP, or equivalent registration number. Licences are checked against the relevant professional body register.
Nannies & Caregivers
All child care and elderly care workers hold an Enhanced DBS certificate. CACHE qualifications and Ofsted registration are verified where held.
Trained Listeners & Volunteers
Listeners complete a Kind Health emotional support training programme before going live. All hold verified identities and have passed a standard DBS check.
If you need immediate help
These services are always free and available 24/7
Kind Health is on your side
We are built by people who believe everyone deserves access to kind, thoughtful support. If you ever have concerns about safety, privacy, or how we operate — please reach out.